Patient Charter

Our Commitment to You

    • We aim to provide a personal, friendly and confidential service to our patients.
    • We will treat all patients equally with dignity and respect.
    • We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
    • We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
    • We will offer access to our services in line with the patients assessed need.
    • We will keep abreast of advancements by attending regular training sessions and updates.
    • We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
    • We operate a practice complaints procedure which may be used in confidence.
    • We welcome and consider all feedback from patients on our services.

Please Help us to Help You

    • Keep appointments made with us or cancel in plenty of time.
    • Only request a house call if too ill to attend surgery.
    • Report to receptionist on arrival (or use the automated patient check-in)
    • Bear with us if there is a delay - this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays.
    • Use our service responsibly and do not expect immediate treatment for non-urgent / routine conditions.
    • Utilise the services of other professionals in the practice - the GP is not necessarily the most appropriate person to see.
    • Use other avenues of help - pharmacy, 111 etc where appropriate.
    • Allow sufficient time for processing of repeat prescription requests and do not pressure staff to process unauthorised medication requests.
    • Keep us informed of any name, address and telephone number changes. Treat us with respect. We will not tolerate verbal or physical abuse